About us
Frequently Asked Questions (FAQ)
Order Tracking FAQs
  1. How can I track my order?
    You can track your order by clicking on the tracking link provided in your shipping confirmation email. This link will direct you to the carrier's website, where you can view the status of your shipment.
  2. When will I receive my tracking information?
    Tracking information is usually sent to your email within 24-48 hours after your order has been shipped. If you haven't received this information, please check your spam or junk folder, or contact our customer support team.
  3. What if I didn't receive a tracking number?
    If you haven't received a tracking number, please contact our customer support team with your order details. We will provide you with the tracking information or assist you in tracking your order.
  4. My tracking number isn't working. What should I do?
    If your tracking number isn't working, it may take up to 48 hours for the carrier to update their system. If the problem persists, please contact our customer support for assistance.
  5. Can I track my order if I don't have an account?
    Yes, you can track your order using the tracking link sent to your email, even if you don't have an account with us.
  6. What should I do if my order shows as delivered but I haven't received it?
    If your order shows as delivered but you haven't received it, please check with neighbors or other members of your household to see if they accepted the delivery. If you still can't locate your package, contact our customer support team immediately.
  7. Can I change the delivery address after my order has been shipped?
    Once your order has been shipped, we are unable to change the delivery address. If you need to update your address before shipping, please contact us as soon as possible.
  8. How long does it take for my order to be delivered?
    Delivery times vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout and in your shipping confirmation email.
  9. What if my order is delayed?
    If your order is delayed, we recommend checking the tracking information for updates. You can also contact our customer support team for further assistance.
  10. Who should I contact for more information about tracking my order?
    For any additional questions or concerns regarding order tracking, please reach out to our customer support team via email or phone. We're here to help you with any tracking issues.
Delivery Time FAQs
  1. What are the typical delivery times for your services/products?
    Delivery times vary depending on the service or product. For digital services like web design or app development, typical timelines range from 2 to 8 weeks, depending on the project scope. For physical products, delivery usually takes 5 to 10 business days.
  2. Can I expedite the delivery?
    Yes, we offer expedited delivery options for certain services and products. Please contact us to discuss your needs and any additional costs associated with faster delivery.
  3. How will I know when my order is shipped?
    You will receive a confirmation email with tracking information as soon as your order is shipped. For digital services, we will notify you once the project is complete and ready for delivery.
  4. Do you deliver internationally?
    Yes, we offer international delivery for our products. Delivery times and costs may vary depending on the destination country.
  5. What should I do if my delivery is delayed?
    If your delivery is delayed, please contact our customer support team. We will investigate the issue and provide an updated delivery time or offer a solution.
  6. Are there any additional fees for delivery?
    Standard delivery is included in the price for most products and services. However, additional fees may apply for expedited delivery, international shipping, or special handling requests.
  7. How can I track my delivery?
    Once your order is shipped, you will receive tracking information via email. You can use this information to track the status of your delivery online.
  8. What happens if my delivery is lost or damaged?
    In the unlikely event that your delivery is lost or damaged, please contact us immediately. We will work with you to resolve the issue, which may include sending a replacement or issuing a refund.
  9. Can I change my delivery address after placing an order?
    You can change your delivery address before your order is shipped. Please contact our customer service as soon as possible to update your information.
  10. Who do I contact for more information about delivery times?
    For any questions or concerns regarding delivery times, please reach out to our customer support team via email or phone. We're here to assist you.
Returns FAQs
  1. How do I return an item?
    To return an item, please follow these steps: Contact our customer support team to initiate the return process. You will receive a return authorization and instructions on how to send the item back. Pack the item securely in its original packaging, including all accessories and documentation. Ship the item back to the address provided using a trackable shipping method.
  2. What is your return policy?
    We accept returns within 30 days of delivery, provided the item is in its original condition and packaging. Certain items may be subject to restocking fees, and custom or personalized products may not be eligible for return.
  3. Do I need to pay for return shipping?
    Return shipping costs are typically the responsibility of the customer unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure your return arrives safely.
  4. How long does it take to process a return?
    Once we receive your returned item, we will inspect it and process your refund or exchange within 7-14 business days. You will be notified via email once the return has been completed.
  5. Can I exchange an item instead of returning it?
    Yes, exchanges are available for eligible items. If you'd like to exchange an item, please contact our customer support team to arrange the exchange.
  6. What should I do if I received a damaged or incorrect item?
    If you received a damaged or incorrect item, please contact our customer support immediately. We will arrange for a replacement or provide instructions for returning the item at no cost to you.
  7. Are there any items that cannot be returned?
    Certain items, such as custom-made or personalized products, digital downloads, and perishable goods, may not be eligible for return. Please check our return policy for a list of non-returnable items.
  8. How will I receive my refund?
    Refunds will be issued to the original payment method used for the purchase. It may take several business days for the refund to appear on your account, depending on your payment provider.
  9. Can I return an item without the original packaging?
    Items must be returned in their original packaging to be eligible for a full refund. If the original packaging is not available, please contact our customer support for guidance.
  10. Who should I contact for more information about returns?
    For any questions or concerns regarding returns, please reach out to our customer support team via email or phone. We're here to assist you with the return process.
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